Refund Policy

DO NOT SEND ITEMS UNLESS REFUND HAS BEEN APPROVED.

At store.menumiz.com, we are committed to ensuring customer satisfaction. Below is our refund policy for electronics purchased online for the hospitality industry:

1. Refund for Unused Items

• Condition: The item must be unused, and the box must remain unopened.
• Return Process:
  • Buyer must return the item to the following address via express mail only:
    121 King St, Melbourne, VIC 3000, Australia
  • The return must be initiated within 30 days from the date of purchase.
  • Buyer is responsible for the courier costs associated with the return.
• Refund Timeline: A refund will be processed within 14 days of receiving the returned item in brand-new, unopened and undamaged condition.
• Only the original purchase price will be refunded; shipping fees and insurance costs are non-refundable.

2. Refund for Used Items

• Condition:
  • The item must be returned in its original box and in good condition.
  • The return must be initiated within 90 days from the date of purchase.
• Return Process:
  • Buyer must return the item to the following address via express mail only:
    121 King St, Melbourne, VIC 3000, Australia
  • Buyer is responsible for the courier costs associated with the return.
• Refund Amount:
  • A 50% refund of the original price will be issued for items meeting the above conditions.
• Refund Timeline: The refund will be processed within 14 days of receiving the returned item.

General Notes

• We recommend keeping a record of the courier tracking number for your return to ensure it reaches us.
• Refunds will only be processed to the original payment method used at the time of purchase.

IMPORTANT:
Before initiating a return, please ensure you email refund@menumiz.com to request and secure approval for your refund. DO NOT SEND ITEMS UNLESS REFUND HAS BEEN APPROVED.