Shipping Policy

Shipping Address

We currently only provide free shipping within Kuala Lumpur and paid shipping for the rest of Malaysia (Peninsular Malaysia, Sabah and Sarawak.)

We will ship to addresses provided in the billing address or shipping address during your purchase. Please ensure that correct address and reachable phone number are provided when completing your order.

 

We shall not be liable to any losses or damages in the event of an incorrect shipping address or unreachable phone number is provided.

Please note that, the shipment delivery lead time will start on the next working day after your purchase.

 

Shipping Time

All orders are delivered through our designated courier service providers.

MENUMIZ will use its reasonable endeavors to ship out your order within the stated time frame, however MENUMIZ may not be able to ensure that these time frames will always be met, as many factors may affect the delivery schedule.

For Peninsular Malaysia

It usually takes between 3-7 working days* (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9.00am to 5.00pm weekdays only.

*Subject to limitation of courier service. In the event of holiday or sale event or natural disaster, the delivery might be delayed

For East Malaysia

It usually takes between 5-9 working days* (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9.00am to 5.00pm weekdays only.

*Subject to limitation of courier service. In the event of holiday or sale event or natural disaster, the delivery might be delayed




**Kindly be informed that due to festive season (eg. Christmas, Chinese New Year & Hari Raya), online orders received are not guaranteed to arrive on time. The delay may be due to cut off date set by our third party courier service provider or overcapacity. 

**MENUMIZ does not accept responsibility for delivery failures or delays caused by our third party delivery courier service providers. (GDex, Poslaju, Ninjavan)


Tracking Number

Once we processed the order, you will receive a tracking number.

You may also visit the link below to track your shipment once you have received the tracking number.

 

PosLaju

http://www.poslaju.com.my/track-trace-v2/

GDEX

http://www.gdexpress.com/malaysia/e-tracking

Ninjavan
https://www.ninjavan.co/en-my/tracking

**The courier company may take up to 48 hours to update the tracking number into the tracking system. Please contact us again if you are still unable to track your order.



Risk of Loss

Every parcel delivered held a risk of being misplaced or damaged. It is strongly recommended to purchase additional insurance coverage especially for high-risk products as each parcel only has a basic coverage. In the event of such cases, we will not be responsible for lost or damaged packages.

If your tracking shows that your package has been delivered, it is advisable to check with your neighbours and family members to confirm if they have receive the item on behalf.

Risk of loss will be passed to customer once the carrier service provider picks up the parcel or once customer self pick-up the item at outlet. For claimant of basic insurance, please contact the respective courier service directly.



*** MENUMIZ reserves its right to change, modify, review or delete any of these Terms and Conditions from time to time in its discretion


***MENUMIZ reserves its right to change the courier service that are selected by customer due to limitation of the selected courier service. Customer will be notified of the change of courier service by phone call or by email.