Shipping Policy
Australia
We will ship to addresses provided in the billing address or shipping address during your purchase. Please ensure that correct address and reachable phone number are provided when completing your order.
We shall not be liable to any losses or damages in the event of an incorrect shipping address or unreachable phone number is provided.
Please note that, the shipment delivery lead time will start on the next working day after your purchase.
International Shipping
Menumiz™ currently does not offer international shipping.
Shipping Cost (Australia wide)
Shipping cost is calculated as below:
· Small parcel, flat rate $19.9
· Medium parcel, flat rate $29.9
· Heavy parcel, flat rate $49.9
Note: Fees are based on size/weight logic.
Shipping Time
All orders are sent by express mail within in business day.
MENUMIZ™ will use its reasonable endeavors to ship out your order within the stated time frame, however MENUMIZ™ may not be able to ensure that these time frames will always be met, as many factors may affect the delivery schedule.
Kindly be informed that due to festive season (eg. Christmas), online orders received are not guaranteed to arrive on time. The delay may be due to cut off date set by our third party courier service provider or
Overcapacity.
MENUMIZ™ does not accept responsibility for delivery failures or delays caused by our third party delivery courier service providers.
Tracking Number
Once we processed the order, you will receive a tracking number.
The courier company may take up to 48 hours to update the tracking number into the tracking system. Please contact us again if you are still unable to track your order.
Risk of Loss
Every parcel delivered held a risk of being misplaced or damaged. It is strongly recommended to purchase additional insurance coverage especially for high-risk products as each parcel only has a basic coverage. In the event of such cases, we will not be responsible for lost or damaged packages.
If your tracking shows that your package has been delivered, it is advisable to check with your neighbours and family members to confirm if they have receive the item on behalf.
Risk of loss will be passed to customer once the carrier service provider picks up the parcel or once customer self pick-up the item at outlet. For claimant of basic insurance, please contact the respective courier service directly.
MENUMIZ™ reserves its right to change, modify, review or delete any of these Terms and Conditions from time to time in its discretion
MENUMIZ™ retains the sole discretion to select the most suitable courier service as deemed appropriate.
